TERMS AND CONDITIONS

Accessing the Website

SHIPPING 

Do you ship internationally?

Currently we only ship within the Republic of South Africa.

For your convenience a delivery options are offered. Selecting the best option depends on where you reside (physical delivery address specified on your order):-

1) Metro areas: if you work/reside in a metro city or town, we recommend selecting the fastest and most cost effective delivery option. This service is Door to Door courier, countrywide. Deliveries are Monday – Friday 08h00 – 17h00 (excluding public holidays). Due to the above work addresses are most commonly used.

2) Rural Areas: if you reside within a rural area, we recommend selecting ‘Postnet to Postnet’ as the most cost effective delivery option. 

The majority of our products are dispatched within 24hrs of order ‘payment received’ confirmation you will receive an automated email containing all relevant delivery details and tracking number.

How long does shipping take?

We ship from within Gauteng which has an average of 2-3 days delivery, while Cape Town is 4-5 days.

Will I be charged for Taxes?

VAT (Value Added Tax) of 14% is included in all displayed pricing. When requesting an invoice please indicate if you would like the ‘VAT Included’ value to be displayed as our web platform does presently not support this function.

Still got questions? Contact us>

INVOICING

I did not receive an invoice after providing proof of an offline payment ? 

Presently our web platform does not support sending an automated invoice for payments made ‘offline’ via a Internet Banking transfer or Bank Deposit. Invoices will be provided upon email request. Online purchases via PayFast receive an automated invoice sent to your email address specified.

Do you refund?

Faulty products returned within our warranty period (see ‘warranty’) will be replaced or refunded. Please return via Postnet as above. Once our technical support has confirmed that the returned product is still in a ‘as new condition’ the refund will be initiated, allow  72hrs to complete the process.

Unfortunately we DO NOT offer any form of refunds on products no longer within warranty.

IMPORTANT: all refunds attract a 10% handling fee. 

WARRANTY

What are your warranty terms & conditions?

Unless specified as an exception below all our products offer a 3 month limited warranty.